Version 2026-10-12 — last updated 12/10/2026.
1. Who we are and what these terms cover
These Terms and Conditions govern the digital services provided by M 3.5 S.R.L., VAT 01999520768, Via Soldato Belfi Giuseppe, 11, 85038 Senise (PZ), Italy ("we"), to customers ("you"): websites, hosting and servers, domains, email, maintenance, marketing and related services, and the use of the customer area. Specific quotes or agreements signed with you prevail over these terms where they differ.
2. Quotes, orders and activation
Services are activated after your written acceptance of a quote or proposal, or when you request activation from the customer area and we confirm it. Descriptions, amounts and renewal dates are shown in your customer area.
3. Prices, VAT and invoices
Prices are shown with the VAT breakdown (taxable amount + VAT = total). Invoices are issued electronically. If you want an invoice for a payment, tick "I want to receive the invoice" in the customer area and enter your billing details: you are responsible for their accuracy.
4. Payments, instalments and automatic debit
- You can pay by bank transfer, card, PayPal, SEPA direct debit or buy-now-pay-later methods (Klarna, Scalapay) when available. Payment providers may apply their own conditions.
- You may choose to pay in instalments when the option is offered. Each instalment is due on the date shown.
- Automatic debit. If you choose it, you authorise M 3.5 S.R.L. (through our payment provider Stripe) to debit the instalments of that amount, for the exact amount and on the due date shown, from the account or card you enter. You can cancel the automatic debit at any time from the customer area; the instalments not yet debited will then be paid manually. For SEPA debits the mandate rules and your refund rights under the applicable regulations and your bank's conditions apply.
- If a payment fails we will tell you, and the instalment remains due. We do not retry automatically.
- We may send payment reminders for overdue amounts. Overdue amounts may be recovered as allowed by law.
5. Renewals
Annual services (hosting, servers, domains, maintenance and similar) renew on the date shown. We send a notice before the renewal. Any amount shown in a notice is an estimate based on the previous year's price, which may increase (for example because suppliers or registries raise their prices): you can ask us the exact price before renewing. Tell us before the renewal date if you do not want to renew; a service that is not renewed may be suspended or removed on expiry, and a domain that is not renewed may be lost.
6. Your obligations
You must provide accurate information and the content, texts and images necessary to deliver the service, hold the rights to what you give us, and keep your access credentials confidential. You must not use the services for unlawful purposes.
7. Our service and liability
We deliver the services with professional care. Interruptions may occur for maintenance or reasons beyond our control (suppliers, networks, force majeure). To the extent permitted by law, our liability is limited to the amount you paid for the service concerned in the previous 12 months, and we are not liable for indirect damages or lost profits. Nothing limits liability that cannot be limited by law.
8. Intellectual property
Unless otherwise agreed in writing, upon full payment you obtain the right to use the content and graphics created for you and the published site. We keep ownership of the source code, templates and reusable technical components we develop, and we may mention the project in our portfolio unless you tell us otherwise in writing.
9. Right of withdrawal (consumers)
If you are a consumer and contract at a distance, you have a right of withdrawal within 14 days of the contract under the Italian Consumer Code, with the exceptions provided by law (for example services fully performed with your prior express request and acknowledgement). Customers acting for business or professional purposes have no right of withdrawal.
10. Duration and termination
Each service lasts for the period shown and renews as per article 5. Either party may terminate for serious breach not remedied within a reasonable period after written notice. Termination does not release amounts already due.
11. Personal data
We process personal data as described in the Privacy Policy.
12. Acceptance and changes
You accept these terms by ticking the box in the customer area, by confirming a payment plan, a payment or an automatic debit, or by using the services after being informed of them. We may update the terms; for customers, the new version is shown in the customer area and requires a new acceptance. The version you accepted and the date are recorded.
13. Governing law and jurisdiction
These terms are governed by Italian law. For disputes with customers acting for business or professional purposes the Court of Potenza (place of our registered office) has exclusive jurisdiction; for consumers the court of their place of residence or domicile applies as required by law.